Diagnosing typical issues

Domain and DNS

A custom domain must point to ClikBy infrastructure (A/CNAME per the instruction in the domains section). Until DNS has converged, a short link on your domain will not open reliably.

• Check the records against the hint in the account (Helpers/domain).
• Wait for DNS propagation (minutes–hours).
• Check that the link was created with the needed domain_id, not only on the default domain.

Pixels do not fire

In RedirectController: if the link has pixels but no domain_id and no smart_traffic — pixels are not used in the normal scenario; a warning is written to the clikby log channel, and a regular redirect runs.

1. Bind a custom domain to the link or turn on «Smart filtering» (Smart Traffic).
2. Make sure pixels are actually bound to the link.
3. If pixel_notification is on — the user must accept consent (cookie consent{link_id} = 1), otherwise pixel scripts will not go out.
4. With Smart Traffic, firing may be deferred to the client SDK (delay, about 5 s by default) — check Network after the delay.

QR after deleting the link

The QR is bound to a live short link. You deleted the link — the code leads nowhere / to an error. A deleted link cannot be restored; create a new one and regenerate the QR.

Bots and visit status

Bot detection may record a visit with status bot and divert traffic without full tracking/pixels (depending on the safe / soft_pass mode with Smart Traffic).

• In Stats, look at statuses bot / pending / confirmed.
• Soft-bots with smart_traffic on may pass differently than a hard block.
• Do not compare «raw» ad-account clicks 1:1 with confirmed without accounting for filtering.

Pixel consent window

If the link has pixels and pixel_notification is on, the first visit without a cookie shows redirect.consent. The decision is stored in a cookie of the form consent{link_id} (value 1/0, term about 30 days).

Declining consent → pixels do not fire on later checks of cookie == 1.

AI Selena / cooldown

Changes in AI Selena traffic-analysis settings may take a cooldown of about 4 hours into account. If you just saved rules and «nothing changed» — wait for the apply window and check that the needed analysis mode is on for the link.

Quick checklist

1. Does the link open from the needed domain?
2. For pixels: domain_id or smart_traffic?
3. Has pixel_notification consent been passed (consent{id}=1)?
4. Is the click not a bot? Status in visits?
5. Has the link not expired (ends_at / expiration_clicks)?
6. Has the alias the QR points to not been deleted?